Help Centre

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Solid Fuel Advice
How can I benefit from using CPL smokeless fuels?
CPL smokeless fuels produce a consistently higher heat and can last as much as 40% longer than ordinary house coal.
How to get the best from your solid fuel appliance
Different fires, fuels and appliances all work and perform in different ways. However, there are certain things you can do that will help you get the best results from whatever you’re using. Follow these simple steps and you’ll be warm and cosy in no time.
Why does the size of smokeless coal matter?
We often get asked why we make so many different smokeless fuels, and part of the reason is the size of the briquette, which has a dramatic effect on fire performance.
What's the perfect coal to burn at Christmas?
Let’s be honest, there’s enough to do at Christmas without having to worry about spending even more precious time getting your fire going.
What are the benefits of solid fuel?
On a cold winter night, there’s nothing better than putting your feet up in front of a real fire with its dancing flames and warm glow.
What are the benefits of Homefire Smokeless Fuels?
Today, more and more people are rediscovering the joy of a real fire, whether it’s by opening up existing fires and chimneys, or investing in the new generation of glass fronted stoves. A real fire can make a huge impact in your home and if you want...
Why is it so important to only burn washed coal?
We only sell washed house coal. This means that all of our coal has been washed of impurities which include soil, stones, and in extreme cases, machine parts or tools used during the mining process.
How do I light my coal fire?
Lighting a coal fire needn't be a challenge. The secret to a great fire is to create a small combustion chamber that your fire can take hold of, and quickly grow to a high temperature.
Can I burn smokeless coal and kiln dried logs together?
Burning coal and logs together can produce a gorgeous fire mixing the aroma and long flames of a log fire with the high heat output and longevity of solid fuel.
What is coal?
You may think of coal as just chunks of black stuff that we’ve been digging out of the earth for 100s of years. However, there’s a lot more to coal than meets the eye.
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Firewood Advice
What is the Ready to Burn Scheme?
The Ready to Burn scheme, which is backed by the government, is designed to promote the burning of dry firewood.
All you need to know about burning firewood
CPL is amongst the nation’s top suppliers of firewood and aims to provide the widest range of choice for customers who want to order wood online. The following guide is designed to help you select and burn firewood safely and efficiently.
How do I light a log fire?
We've got some top tips to keep those fireplace logs crackling
What are the problems of burning wet wood?
Burning wet firewood can result in two very serious problems associated with condensation in the chimney.
A customer's tale: The true cost of burning wet wood
We sometimes hear stories from our customers, who have tried to save themselves a few pennies by collecting their own firewood from the local woods, or buying it cheap off the back of a lorry.
Hardwood versus softwood
For the majority of fuel burners, hardwood logs would be the best choice. This is because they are much denser and therefore produce more heat and last longer. However, softwood does light more easily making it better for kindling. Which hardwood? ...
Can I burn smokeless coal and kiln dried logs together?
Burning coal and logs together can produce a gorgeous fire mixing the aroma and long flames of a log fire with the high heat output and longevity of solid fuel.
What fuels can I burn in a multi-fuel stove?
There’s a huge variety of options when it comes to choosing your fuel for a multi-fuel stove so we’ve put together a quick guide to help you find the one that’s right for you.
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Bulk Delivery
Delivery cost and time
Coal Delivery is a solid fuel delivery service and we sell all our products in bulk, on one tonne pallets, allowing us to give our customers the best coal prices we can.
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About Us
A history of Fergusson Coal
Take a look at the fascinating timeline of Fergusson Coal dating back to 1926!
Retail Distribution
As the largest retailer of solid fuel to the domestic market in Scotland, Fergusson Coal offers a regular service, delivering a variety of solid fuels at competitive prices straight to your door. Whenever possible we employ local people at their depots...
About Fergusson Coal
Fergusson Coal is one of the UK's largest providers of solid fuel.
Steam Coal
Old Glory Coal for Steam Engines - Old Glory Steam Coal from Scotland is available tipped loose for the Railways and prepacked for Traction Engines. It is a good, free burning, high heat source with a very low sulphur and chlorine content to minimise...
Distributors
The solid fuel market, in common with most markets, is about change. Fergusson Coal have recognised that a growing percentage of customers require their fuel in clean, convenient, easy to carry prepacked bags. 'Fuel in a Bag' can enhance the profitability...
Pre-pack
Whatever the purchase, today's shopper expects convenience, quality and ‘value for money’. Fergusson Coal believe that the supply of fuel for the home should meet all these expectations and so offer pre-packed solid fuels for open fires, room heaters...
Wholesale/Industrial
Fergusson Coal operates its Wholesale Division from Carlisle, where a team of expert staff meet the needs of industrial consumers and numerous coal merchants throughout the UK. The considerable buying strength of Fergusson Coal enables the Wholesale ...
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How to Guides
How do I light my coal fire?
Lighting a coal fire needn't be a challenge. The secret to a great fire is to create a small combustion chamber that your fire can take hold of, and quickly grow to a high temperature.
How do I light a log fire?
We've got some top tips to keep those fireplace logs crackling
How to keep your fire and chimney safe
Simple steps that will help keep you, your fire and your home safe…
How to put your stove to bed for the summer
Summer is a great time to give your multi-fuel stove or wood burner some tender loving care with an annual maintenance check. Ensuring it’s in perfect working order now means you’ll be able to use it straightaway during that first cold night of winter.
How to prevent your stove glass from turning black
Here's some advice on what to do if the stove glass on your appliance starts to blacken with a layer of soot or dirt.
How to stay safe from Carbon Monoxide
Everything you need to know about staying safe from Carbon Monoxide
How should I store my coal?
When it comes to storing coal, sometimes it’s good to think outside the box... or the bunker!
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Returns & Refunds
Your 14-day money back guarantee
If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee.
Returning an item

If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website.  We will arrange to collect the goods and process a refund. We will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.  

We will only refund you using the same credit or debit card used to pay for the goods.

Exchanging an item

To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).

If you prefer to use our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date of purchase or the date you received your order.

Refund policy

If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel. 

If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.

We will only refund you using the same credit or debit card used to pay for the goods.

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Orders
Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period please email our customer service team or call us on the telephone number displayed at the top of this website.

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Prices and Payment
Pricing
It is important when comparing prices that you are always comparing on a like for like basis...
Payment Information
We accept many different types of payment and these include...
VAT

All prices displayed include Value Added Tax (VAT).

VAT on solid fuel for domestic home heating purposes is calculated at 5%. 

VAT for all other products is calculated at the standard rate of 20%.

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Quality Assurance
Approved Coal Merchant
We are members of the Approved Coal Merchants Scheme (ACMS for short). All ACMS approved coal merchants have signed up to follow a Consumer Charter.
Get the best! Get HETAS Approved Fuels!
HETAS is the official body recognised by the government to approve all solid fuel domestic heating appliances, fuels and services as being safe and fit for purpose.
Supporting FSC® Certified Products
When you see the FSC® logo on a product you know that the trees used to make it are replaced or are allowed to regenerate naturally, thus conserving natural woodlands for future generations.
Made in the UK
CPL is proud to be a UK-based manufacturing company.
What is the Ready to Burn Scheme?
The Ready to Burn scheme, which is backed by the government, is designed to promote the burning of dry firewood.
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Health and Safety
What are the problems of burning wet wood?
Burning wet firewood can result in two very serious problems associated with condensation in the chimney.
How to keep your fire and chimney safe
Simple steps that will help keep you, your fire and your home safe…
A customer's tale: The true cost of burning wet wood
We sometimes hear stories from our customers, who have tried to save themselves a few pennies by collecting their own firewood from the local woods, or buying it cheap off the back of a lorry.
How to stay safe from Carbon Monoxide
Everything you need to know about staying safe from Carbon Monoxide
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Air Quality
Smoke emissions from residential buildings
There have been a number of high profile headlines in the national press recently regarding the smoke emissions from wood burning in residential areas, particularly in and around London, and that one solution under consideration was the banning of wood burning stoves.
The Clean Air Act and Smokeless Zones explained
In the past, many towns and cities of the UK suffered with terrible smog, caused by the widespread use of coal fires in homes. The Clean Air Act, introduced in 1956 was one of several government measures introduced to help reduce smoke pollution and ...
Government calls for cleaner, more efficient fuels in air quality report
Last winter the UK’s high air pollution levels were making national headlines and it certainly felt like history could be repeating itself.
Tackling air pollution whilst enjoying the healthy glow of a fire
Air pollution in towns and cities is an increasing concern for citizens, health professionals, consumers and the media.
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More
Useful links
As the leading UK coal merchant we provide the following links on the formation, extraction and use of coal, safe practice when using and maintaining a solid fuel system and approved bodies who regulate the services you will need if you have a solid fuel appliance in your home.
International Coal Delivery Service

We supply our fantastic range of products to a wide number of countries worldwide. To find out whether we are able to deliver internationally to you, please contact Customer Services on the number above.

Copyright

The copyright and all other intellectual property in this website and its contents are owned by, or licensed to CPL Distribution Ltd.

You are entitled to view this website, download and use information on the site and print out a single hard copy of any part of the site solely for your own use.  Any other use is strictly prohibited without CPL Distribution's prior written consent.

Head Office Directions & Map
Head Office: CPL Distribution Ltd. Westthorpe Fields Road Killamarsh Sheffield S21 1TZ
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© CPL Distribution Limited

VAT Number 651611950 | Registered Number 00544782 | Registered office:
Westthorpe Fields Road, Killamarsh, Sheffield S21 1TZ