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| About Us Fergusson Coal are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Fergusson Coal Castlecraig Business Park Players Road Stirling FK7 7SG United Kingdom Phone: 01786 477222 Fax: 01786 463522 Email: shop [at] coaldelivery [dot] co [dot] uk VAT Reg: 260 716 471 For order or delivery enquiries, contact Jim Hughes 01246 540403 |
| Making A Purchase Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit and debit card payment or payment by cheque with order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Delivery will be by road haulier within UK (roadside delivery only). For overseas orders, please email to request a quotation. Delivery is made by a lorry with tail gate. The pallet is transported on a pump pallet truck from the roadside to your driveway entrance. Due to the weight of the pallet they cannot be moved on gravel drives etc .- only on hard firm surfaces. The driver is not responsible for handling thje bags so please ensure that you have the labour available to do so. If you can only be reached by sharp bends, narrow driveways etc. you must inform Fergusson Coal when ordering, as alternative arrangements may need to be made. If the driver is unable to gain access to your property or site, then your crate(s) will be returned to the nearest depot where you will have to make other arrangements at your expense. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you within 10 business days within the UK only. For overseas orders, please email to request a quotation. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait |
| Tax Charges For orders made from the UK 5% VAT is added. All other orders are VAT free |
| Credit Card Security Secure payment provided by our payment provider Paypal |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01786 477222 (International +44 01786 477222 ) or fax us on 01786 463522 or write to us at Castlecraig Business Park Players Road Stirling FK7 7SG United Kingdom |
| Privacy Policy Fergusson Coal do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
